Terms and conditions of sale

Dear Visitor!

Here you can read our terms and conditions of sale policy. If you have any questions please contact us.

In Masni Mesi’s shop you can do two things

Look around or if there is something you like purchase as well.

If you want to purchase, you have to follow four steps in Ribbon Rosie’s shop

  1. Gather into your cart
  2. Give information required for purchase
  3. Chose the appropriate way for payment and delivery
  4. Place order

1. Gather into cart

If you would like to purchase something from the shop, then you will have to use the BUY button next to the products. The BUY button will place your chosen product into your cart. The content of the cart can be looked at all the time by clicking on the CART button, which is located in the upper right corner of the webpage. The cart gives you opportunity to set the quantity of your purchase. If you reconsider your purchase you can delete items from the cart by the X button. If you feel like you made your decision just click on the “Proceed to Checkout” button.

2. Information for purchase

In this second step you have to give the information necessary for invoicing and delivery. If you wish to leave any comments about the delivery or the products, you can do it here. If you are ready click on the “Place order”  button.

3. Method of payment and delivery

Here you can chose the desired payment and delivery method, after which you can advance by clicking on the “Place order” button.

Three different fees apply to delivery:

1. Inside Germany you can choose postal package delivery for 4,99 Euro.

2. If you order over 50 Euro shipping is free.

3. If you choose to pick it up by your self at Seidenmalen-Wurm 22045. Hamburg Sonnenweg 91
Monday – Friday 6 pm – 8 pm at an agreed time. Delivery fee wont be charged. For a time please call: +49 173 4273765, or contact us online.

Payment can happen in different ways

a. Direct Bank Transfer of BACS

If you choose to pay by direct bank transfer, make your payment directly into our bank account , Bank name: Haspa IBAN: DE72 2005 0550 1291 4335 53). Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account.

b. On-site payment

On-site payment is possible in the shop with local pick up. Seidenmalen-Wurm 22045. Hamburg Sonnenweg 91
Monday – Friday 6 pm – 8 pm at an agreed time. Delivery fee wont be charged. For a time please call: +49 173 4273765, or contact us online.

4. Confirmation

On the confirmation page you can see a summary of the received order. At the same time you will receive an e-mail to your account with our Bank transfer information and the summary of your order. If you find any errors, please contact us.

Complains

If a product is sent out defected, or if you changed your mind about the purchase as a customer at Masni Mesi you have the right to send it back to our address within 14 days after delivery. After the product is received the price will be refunded.